Yolanda stepped back as the man jumped the desk and pointed the weapon at her, still the face of good nature and pleasantness. She gritted her teeth, more frustrated now as his attitude began to grate on her already fraying nerves.

Passing by the guards, she cursed quietly at the sight of their sedated bodies. No help there, then. She supposed that the robbers wouldn't be doing their 'jobs' correctly if they were unable to subdue people without brute force.

She glanced at the man as he asked his question, apparently under the impression that now was the perfect time to get to know one another. "Yolanda. My name is Yolanda," She responded. "What's your name, dom verloorder*?" 

Yolanda was near certain that she wouldn't be understood and couldn't resist adding a subtle insult. It made her feel a little better about her situation.

['Stupid loser']