I encounter that attitude frequently. "I'm doing you a favor, so don't complain." Ok, that only helps me if this "favor" is actually what I need. If a friend offers to fix your car's brakes, and instead changes the oil, that's not helpful. By the logic presented, you shouldn't complain, because it's a favor. Well...you're still just as dead at an intersection.

I will always be grateful for the site. I have had some of my best roleplay here. To point out flaws is not to be ungrateful. To offer suggestions and constructive criticism is not to be selfish. It is just people giving feedback. That he doesn't "have to" provide this place does not invalidate the flaws it has. To point out that there are ways in which it could be better does not mean we're biting the hand that feeds us; especially when that information is provided not as a personal attack, but as a means to help make this place better and help make it serve its intended purpose.

What [i]would[/i] help is if such suggestions were made in a way which does not come off as an obvious personal shaming, or an attempt to dress down those responsible for the site's upkeep. We don't know why the promises weren't kept; just that they weren't. We can't assume it was intentional.

I find a helping hand to be much more productive than a pointed finger. It's harder, certainly, but the benefits cannot be argued.