Major Ursa, much like Revan said, there isnt really anyone who actually just serves food in the Warehouse. Closest thing that could get to that is being the owner of the B&B, where the agents sleep. So you could change to that role instead.

As for the history, she wouldn't have been upgraded by just anyone. She wouldv'e been approached by the Caretaken, Mr Stephen Lincoln, and offered to join a world of Endless Wonder. As the owner of the B&B, your character will often be inside the Warehouse and not sent on missions, but she can still have plenty of things to do inside the Warehouse itself.

As for the artifact, its fine and all, but it should have something that triggers it after it has been captured and neutralized. 

Besides that, nice CS, and once you have made the changes I will gladly accept the CS.

On another note, the opening IC post will be online shortly.