Norman mirrored his inadvertent companion's gesture, withdrawing his iphone(because he was an English teacher, he felt obligated to give into the liberal arts stereotype and own an Apple product) and checking for service. Not surprisingly, there was none. He shook his head before placing his phone back into his pocket, walking over to the series of buttons on the control panel and hitting the red one labeled "EMER". A loud squawk came over the speaker just above the control panel, then another, then...silence. 

More silence. 

"Hello?" Norman brought his face closer to the speaker. 
"Hello? Can anyone hear me? Another person and I are trapped in one of your elevators and..." Another squawk hit Norman dead in the ears, the teacher backing away from the offending device. Finally, he thought he could hear human voices, but they were muffled, discreet. He looked over at the woman and asked:
"Can you make out anything they're saying? I'm having trouble understanding what they..." A moment later, one of the voices shouted: 
"LOOK ON CAMERA NINE! It's a..." The voices became garbled again and the lights in the elevator flickered for a few moments before they returned to their dimly lit state. 

"Ok then..." He looked at the woman with a slight smile. 
"Looks like we're on our own. Got any ideas?"