The two duos would go to the exterior of the shop, to the backdoor and front respectively. The backdoor would appear to be locked, yet with its' small window, Sapphire and Imgor can see signs of distress inside. The room the door connects to seems to be a storage room, and the contents of a few barrels appear to be scattered all over the floor. There's a small amount of a red liquid as well, seemingly blood. They could see a man dart past, not getting a look at his face due to a bag over it with eyeholes cut out. Otherwise, he does seem oddly familiar.

The ones at the front door, Schulze and Alex, would see who appears to be Harold tied up to an anvil, apparently knocked out. His actual forge appears to be in use, but the fire is thankfully not going out of control at all. What happened? Whatever did, it must've been recent! They could see some sort of note inside as well on the anvil, although it is obviously unreadable from this distance. The door doesn't seem to be locked, you should investigate.