The pale young man whom Santiago had addressed didn't react to his greetings as he figured he would've.  Actually, after going over the idea with a fine toothed comb, or at least a comb with a single tooth you might be able to leave a scratch with if you could hold someone down long enough to press it into the skin, he came to the realization he didn't have any idea of what to expect from the young man.  REally, at the worst he didn't think anything would happen at all.  There'd be a look you'd give to someone who it would be safe to bet got you confused with someone else.  Instead, what he found himself getting was the kind of look you saved for someone who was sitting on the toilet(seat down) waitng for you to finish your shower, with sunglasses on, and told knew your social security number, birthday, every address you ever lived on, and the names of every girl you had a crush on from pre-k all the way through your third year in college.  

"Whoa.  Calm down."  Santiago said, holding up his hands to prove there wasn't a blade in either palm.  "I'm not here to hurt you, really.  Have you ever seen someone get hurt?  I have, and trust me its the last thing I'd like to do."  He paused as a though tried knocking on the door to his mind, but he decided there was a time and place to entertain cerebral guests and this wasn't one of them.  So he shook his head and the thought ran off screaming because of the category ten Earthquake that almost through it over a nearby cliff.  "Look.  My name is Santiago.  SANTIAGO.  You got one of those letters too, right?  It gave you a strange Japanese sounding name like you'd see in an anime, video game, or on the name tag of an overly enthusiastic cosplayer right?  Does Santiago really sound like one of those names?  Really."