Well, given that we are still aiming to use said site (unless somebody comes up with a better plan) I guess there will be need to make sure everyone has access to their characters and has the information up to date.  Again, I don't have many troubleshooting ideas, so your best bet would be to contact the admin.

On another note, I am now a proud owner of the Sword Coast Adventurer's Guide! More archetypes and a better understanding on what lies premade before us. Not a bad addition to my collection.