[@OliviaV]
I would think the shop keeper because Olivia doesnt seem like the type add to the dept with late fees but maybe she waas getting annoyed with the flowershop because of how much they seemed to need and maybe had started to plan to take it over. Patients and niceness can only go so far..But that was the idea or how I thought Olivia would go about it..(That only from what I felt from the profile)