[quote=@Hank]
Another idea is to more officially appoint a squad of 'mentors' (call them what you like) whose task it is to extend a helping hand to new members, which they are free to accept or decline. Should a new user feel the need to have a veteran show them the ropes, a mentor would stand ready to provide such a crash course and to answer any questions. 
[/quote]

This has my vote as the most expedient, efficient means to do so. They might not be "moderators", but they are in a way seasoned, trusted members who can answer basic questions and provide an overview of how to interact with the Guild. However, the next following suggestion - that is far less tame and more complicated - is the following;

New users have a brief tutorial set of things they need complete before they access the "real" Guild. A sort of "step by step" series of pages that highlights everything. It shows them where it is located, talks about what it does, who the usual audience or function is, and then allows them to move on after viewing it. For example, something along the lines of...

[quote]"[Free] is the most open of roleplaying sections, known for its rapid responses, active and trending topics, many users and minimal posting requirements. In short, if you just want to jump in and roleplay without too much effort, this is the best place to start. Remember, that you might have to submit a character to the [Game Master], especially if the game isn't [Jump-In]."

[NEXT] Okay, what's next in the Tutorial? 
[PAUSE] I have some questions about the Free Section...[/quote]
Those bracketed sections in the text could have tooltips that give brief descriptions of what each is. The buttons below? Other than "Next", there's something like "Pause" which would allow a user to contact the list of mentors, more or less creating a pop-up and instant messaging any of them who are online, hopefully to gain a swift response; something of an audio and or banner cue, saying...

[quote]"[@Newkid101] has questions about "Free Section". Respond? [YES] [NO]."[/quote]
In essence a help ticket, something that could be implemented for moderator responses as well - if it hasn't already been done.

A bit elaborate, but I think it a fair concept.