I'm happy for this thread to continue as a discussion rather than an argument, which it is threatening to turn into. Once again, I cannot comment on the events that happened because I wasn't there at the time. 

However what I will say that intentionally insulting a member of the staff, especially if you're unfamiliar with them is not a great idea. Yes staff make mistakes just like any other user, but that is not an invitation to go open season on them.

To me, mistakes were made on every side and finding a path forward is gonna take some compromises from everyone.