"Just keep it in mind," Vivian said with a sweet smile. "Now that you are here, is there anything you want to talk about? Is there anything I can help you with?"
Instead of pushing on her mental illness, Vivian opted to make Ray comfortable with her. She would be more susceptible if she'd feel at ease with her.

Benjamin focussed on his breathing as he imagined open spaces and fun memories, anything that would keep his mind away from the truth of the locked room he was sitting in. "Dia..." he whispered. "I could really use you right now..."
Ray was a friend, a good friend, but Dia was the one who could come inside without anyone seeing her. He enjoyed talking with her and having her around. But where was she? Something had grabbed her and pulled her through the wall. The thought about her disappearance pushed back the thoughts of this room and he walked to the door, trying to look through the barred window to see if he could see a glimpse of Dia, but that was in vain.

Marc laughed gently. "I'm not an expert at this either, we'll just wing it and see how it goes." He followed the traffic through the city as he turned on the radio. "Is there any music you like?" he asked as he moved through the radio stations to see if there was anything nice to listen to.