Maybe this is already being done and maybe my understanding of the situation is lacking. However, my suggestion would be to quickly review and likely roll back any controversial bans that lack merit, execute a policy of a written warning detailing the offense and consequences to a person violating TOS. If violations continue, issue a temporary ban for admins to review. I think it's only reasonable that a permanent ban have 2 admins sign off in agreement. Also, in an effort to cease toxicity, I would also delete this thread. This is just giving negativity a platform. If anyone wants to Ask An Admin, they can contact the admins privately. My two cents. Good luck!