When Benjamin noticed how afraid she looked he quickly let go of her. That hadn't been his intention.
He listened to her explanation and that was what he had seen here as well, with the nurse who had the cart with the warm food and drinks.

"The problem is," Benjamin said, "auditory halucinations are a thing and people just assume that's what it is. I do believe you, but in this world people just don't believe in what they can't see or hear for themselves. That's how I ended up here as well. And Ray. I could see her spirits, but barely anyone can." He paused as he thought about it. "But Marc took you on a date and I've seen how gentle he was with that catanotic patient that hasn't shown up for breakfast today. Maybe we could talk to him when his shift starts."