Kay could see like John did that Serena was muttering to herself for whatever reason and hadn't forgotten about the woman's lost love. She might not be able to fully understand what that must feel like, but she did feel sorry for her. "She's not alone, she has us" she corrected him before looking at him in the eyes when he told her she didn't need to feel bad again. "Well I was hardly going to leave you both in there to die now" She said, "But I'll try and not feel bad about it, not making any promises though" she said with a light smile. 

Chas found a nurse just sitting at the station and not acknowledging him at all, so he made a coughing noise to get her attention, "Excuse me. Can you tell me how long John Constantine and Serena will be expected to remain in here please?" he asked, wanting answers so he can head back to Serena whilst also giving a text to his family in the process.