Kay kept trying to break through to him from the hallucination that John was experiencing. She placed her hands on him and tried to warm him up without burning him whilst constantly talking to him, "John come on, it's not real, she's not really there" she kept repeating over and over again. Chas didn't know how else to get this thing off the child and if he was honest, he really wasn't thinking about what he was doing. What he wasn't expecting was to be pinned against the wall as he tried to not be touched by the being. "I hope you got a plan Serena!" he called back, desperately trying to avoid being touched.