[quote=@Dark Cloud]
I heard Shai are just terrible to solo, their only good for support. [@Lithfangel] Anyways I'll be off watching guides and other videos to get a grasp on the game.
[/quote]

Nah, they do a ton of damage solo leveling. 

But they definitely are supports -- so basically every class has an advancement class called an Awakening where you get a new weapon and can swap between them and have new skills to learn. Shai doesn't get that. Instead later on you get new songs you can learn to buff better. 

Their damage numbers get reduced in PVP (and they're bad at it.) So that is likely where the misconception comes up. 

But in booping creatures and getting around, they're ez mode. That said their big advantage outside of buffing other people is they're gathering/life skill Chads. 

Because of this they're usually a 2nd character for a lot of people.