Francis kept up his hurt expression. "A thousand pardons lady Jane. I have always been horrid with remembering names." He said in his sympathetic tone. He didn't move in the slightest as the room started to be torn apart by the girl, he had seen and done much worse in his years so a few up turned chairs wouldn't faze him, and kept up his concerned looked. "I don't know what I can tell you milady, this is who I am. I look for the sunlight among the storm clouds while others would focus on the murk." He said dawning his warm smile again, though he quickly replaced it with his hurt expression. "Though I am sincerely sorry that if this up sets you." He said again in his sympathetic tone. Though like always this was just one of his flawless acts.