Hidden 4 yrs ago 3 yrs ago Post by Polymorpheus
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Polymorpheus

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Hidden 4 yrs ago 4 yrs ago Post by NuttsnBolts
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NuttsnBolts

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So I have begun by locking this thread in order to allow a reply by a staff member without the involvement of various other people and their opinions, especially given the length of the post. I'll start in order as well to keep the reply consistent.

Site design:
The site is owned, designed, and operated by Mahz, who views the coding and structure of his work as more of a hobby with the additional benefits that we are allowed to Roleplay on the site. Afterall it is a custom site which does not use programs like vBulletin or phpBB as a base. Therefore every element has to be coded from scratch and you cannot simply plug-&-play, even with custom coding. Combining these two factors, Mahz's Mexican holiday lifestyle and the Custom nature, and well... you get a site that gets updated and improved when he feels like it, or gets the time.

To give an example, remember when we had that site crash a year or so back? That was caused by a memory leak from some coding that was quickly added and not given the time to test properly. The previous crash back around the Korean bot attack? That was something that was to do with a post that I'm guessing held Unicode error or something. Basically, you need time to bug-fix and even if code was added you need to make sure that it works.

Staff and recent Discord issues:
So this one is something that is as you put it, touchy. My first question in response is to why it was chosen to bring this topic to the public side of the site when the majority of the users on the site do not need to become involved in private matters, especially on Discord (Considering we have a rule against bringing discord matters to the site). Would a private PM be a better option where we can spend the time to discuss the matter over the course of multiple messages and responses? However I will offer some clarity.

I have also heard staff recently comment that they didn't exactly have the time to deal with a certain matter right away, and I've recently had the "luxury" of witnessing a moment when there appeared to be no staff members online on Discord.

In regards to the matter that happened on Discord, I can say that we were not given the time to evaluate and address the situation to the best of our abilities given the timeframe was from 12:24 my time when the first report came in, to 2:09 when the final decisions were made — with people messaging us during that time expecting the matter to be resolved instantly. To give context we had a total we had 4 moderators involved: Poo, Green Grenade, Chai, and myself.

What made matters worse was that people were still choosing to become involved in the incident, even after I added a slowmo — increasing from 1 minute, to eventually a 6 hour channel slowmo. In addition some people were beginning to troll with emote responses, after I requested them not to, given that they now had the inability to post. From what was an isolated matter became an absolute shitstorm and lead to 5 members being given restricted access all the way up to an overnight ban from the server. This is why I ask that matters about moderator decisions should be bought up to a moderator in private and you remove yourself from the incident rather than a thread as the site as a whole does not need to know these details.

This leads me to believe that there simply aren't enough staff members to manage the forum and Discord as it is. So, I'm suggesting that more staff members be recruited, and I implore those that are currently instated to look back at the way they've managed things in the past, and really ask themselves if the forum is being run fairly.

This is a difficult viewpoint to justify given the information I recently expressed, while I do also agree we may need to look for a replacement staff member or two for the ones who haven't been active recently. I have already noted this about a week or so ago but we do not recruit for the sake of numbers. We recruit for the Mahz viewpoint and he'd rather some drama than to be strict with rule lawyering. If you would like to question the decisions we have made you can bring them up in private, including changes to staff and actions against various members.

Site Activity:
This is always something that gets bought up however there isn't much that we can do to improve it other than post more. The site is free to use and only requires Google Ads to fund it with Mahz not feeling comfortable asking for money off the community. People have suggested various ways to improve its popularity with those RP sharing sites but the unfortunate part is all that costs money, either that or more spam for other RP sites... which I don't think we really want on our site.

I will leave this topic locked as I can guarantee that it will go off the rails with people adding in their own two cents, but my inbox is open.
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Hidden 4 yrs ago Post by Ruby
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Ruby No One Cares

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These threads almost never work well despite best intentions, so I don't blame Nutty for locking it, though I do enjoy seeing the good faith responses in these.

Nutty already did the line by line, so I'll simply add: PM/DMs. They're always open, and you will get a response. Anyone who wants to have this conversation with me, just find me there and I'm happy to have it. I don't think I've ever been too busy for it, even if it means waiting for a response or two.

One thing I didn't see Nutty mention: some of the changes in staff reactions over the years reflect policy changes handed down. Worth noting.

Wanna get involved? You know where to find me.

Thanks!
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